A class-action lawsuit has been filed against the organizers of the canceled South by Southwest music festival by ticket holders who want refunds. Maria Bromley and Pauta Kleber say they each shelled out more than $1,000 for tickets to the Austin event and were shocked when organizers pulled the plug six days before its scheduled March 13th kickoff, saying no refunds would be issued. Although promoters said the money would be applied to tickets for future SXSW shows, they added it "cannot be certain that future festivals will occur," according to the lawsuit.
SXSW officials say they have a long-standing policy of not issuing refunds. One organizer explains the festival "incurred extensive amounts of non-recoupable costs well in advance of March. These expenditures, and the loss of expected revenue, have resulted in a situation where we do not have the money to issue refunds." However, the plaintiffs say that isn't their problem, adding, "Individuals in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred."